Orders are generally shipped the same day your order is received and they normally take an additional 3 - 5 business days to arrive within the continental US.

Orders are processed Mon-Fri during normal business hours: 8 am - 5 pm EST.

Less than 30 days – If you’re not completely satisfied for any reason, the product may be returned for a replacement or a full refund of the purchase price at your leisure, unless the product has been customized. In that case please check with our sales department first: sales@steinlock.com

Within a year – If you received a defective or damaged item, we will repair, replace, or refund that item at the purchase price you paid at the time of purchase from Steinlock.

If you want to return the product after a year you will have to contact the manufacturer directly.
Please contact customer service at support@steinlock.com or call us at 602-315-0151